Special events

How many times did it happen to dream of celebrating a happy moment on board of a plane and next second to come back to earth to tell yourself it's impossible?

Well, because we like you being a dreamer, flying among the stars, we take your wishes seriously and make them to get real. Important is to set your imagination free and we will take care of transforming a regular day into a special day. Maybe you would like to confess to your loved one how much you love her or him? Maybe you have the ring ready? Maybe your parents or your children celebrate their birthdays? Maybe you are proud of an accomplishment of your son or daughter? Maybe the dear ones need an encouragement or a gesture to take them out of the ordinary predictable routine?

No matter what the occasion is, you can make it unforgettable and sweeter with a delicious cake, champagne and a personalized message, as you wish. Just let us know by calling Customer Service, or by writing at the e-mail address: customer.service@hisky.md.

We are waiting for you to „plot” together for the accomplishment of your surprises, measured in happiness smiles.

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Gift Voucher

The Gift Voucher is a financial document issued by HiSky Company. It can be used exclusively for the flights and services provided by HiSky.

The Gift Voucher can only be nominal and represents the easiest, but undoubtedly one of the most unexpected gift for the dear ones.

The Gift Voucher is intended for :

  • Ticket purchase (within the amount indicated in the voucher);
  • Any of the additional services provided by HiSky company.

To receive its value in money is not allowed.

If the price for the chosen service is higher than the amount stated on the Voucher, the passenger will have to pay for the difference, by means of any payment method approved by HiSky.

If the service is cheaper than the amount of money indicated in the Voucher, the remaining amount is not refunded.

Gift Voucher can be purchased on the Company website or by calling Customer Service. After the payment, the Voucher will be sent to the payer’s e-mail address.

The owner of the Voucher can use it during one year from the date of issue (the validity is indicated in the Voucher). When the validity period expires, the Voucher is no longer valid.

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Pets

Pets can be transported to all destinations operated by HiSky, except Dublin, Lisbon and London.

The carriage of dogs and cats is subject to Carrier's approval, if such animals are properly crated and accompanied by valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit. Such carriage may be subject to additional conditions specified by Carrier, which are available on request.

In the passengers cabin, it is permitted to carry small living animals belonging to the PET category (pet + cage in a total of maximum weight of 8 kg.) cats or dogs, in special cages with the maximum dimensions of 115 cm, the owner having the responsibility to transport the cage under the seat in front. In this case, the transportation is for 30 EUR charge/animal/ flight segment.

The passengers traveling with PET in the airplane cabin must approach the check-in desk, at least 90 minutes before departure, with all the documents to carry out the necessary formalities related to the PET transportation. The passengers traveling with PET are required to go to the check-in desk even if the online check-in was made and/ or passengers have no baggage to register.

In order to travel with a pet in an EU State, live animals must meet the following requirements:

  • to be not younger than 7 Month;
  • have a microchip implanted under the skin;
  • have a health certificate;
  • have a valid rabies vaccine, in accordance to the following EU legislation: http://ec.europa.eu/food/animals/pet-movement/eu-legislation/non-commercial-eu_en
  • have a passport for animals, issued by the veterinarian.

Guide dogs accompanying passengers with disabilities will be carried free of charge, in addition to the normal free baggage allowance, subject to the Carrier's conditions.

Acceptance of carriage of all animals is subject to the condition that the passenger assumes full responsibility for such animal and the necessary permits and certificates, or the like. The Carrier shall not be liable for injury or loss, delay, sickness or death of the animal if it is refused entry or passage through any country, state or territory (unless such damage has been caused by Carrier's negligence) and the person carrying the animal must reimburse Carrier for any fines, costs, losses or liabilities imposed or incurred by Carrier as a result.

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Travel conditions for unaccompanied minors

The Air company HiSky accepts for carriage children unaccompanied by an adult (UMNR). HiSky will consider unaccompanied minor (UMNR) all Moldavian citizens, aged between 5 and 18 years, who travel unaccompanied by an adult, and unaccompanied minors, other nationalities - aged between 5 and 12 years.

The Unaccompanied minors pay a fee of 40 euro per person, per flight segment. For the situations in which the passengers of other nationalities than Moldavian, aged between 13 and 18, request assistance in the airport, the fee for unaccompanied minors will be paid.

The unaccompanied minors can travel only on direct flights.

In order to observe these requirements and restrictions and to perform all the formalities for the carriage of unaccompanied children, the parents or legal tutorials must contact the air carrier in advance.

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Passengers with reduced mobility

Given the principle of social inclusion and non-discriminatory treatment, disabled people and those with reduced mobility will receive the necessary assistance according to their special needs without being charged any additional fees.

HiSky assumes and guarantees carriage of disabled or reduced mobility passengers, on the condition that a notification of the special assistance is given at least 48 hours before the published departure time of the flight.

In order to provide the passenger with the best assistance during the trip, it is highly recommended to notify the company about any special assistance request, but no later than 48 hours before departure.

If it is necessary to use a recognized assistance dog, valid documents must be provided, and a notification must be sent and confirmed by HiSky, at least 48 hours before the published departure time. The assistance dog is embarked in the cabin. The owner of the dog assumes the obligation to comply with specific national law of the country of destination and with applicable internal rules on the transport of assistance dogs on board the aircraft. The assistance dog is accepted on board without additional fees.

If the airline is notified at least 48 hours before the flight that for a person with reduced mobility, the transport of up to two pieces of mobility equipment, including electric wheelchairs is needed, HiSky assumes their transport subject to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods. The transport is done at no extra charge.

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